Management

Our leadership is actively committed to your success. With a deep understanding of the BPO space and supporting technologies across the entire leadership team, we are prepared and positioned to ‘speak your language’ at all levels of the organization. The combined leadership has launched hundreds of BPO programs over the past fifteen years in global geographies, with Global Delivery Capabilities and we bring the entire depth of the team to bear to launch customer programs destined for North American delivery.

Michael Hilmer, CEO

Founder and CEO of One Contact, Michael personally has fostered many successful programs and relationships in the outsourcing sectors and is the leader driving OCI’s own activities in public markets. With over 18 years of start-up/software/technology and business process outsourcing experience, Michael is extremely active in all facets of making and meeting commitments to our customers.

Terri Mitchell, V.P. & General Manager Contact Centres

Is proud of the more than 15 years she has been working in the contact center and CRM industries. Since joining OCI she has successfully managed the operations of the entire OCI portfolio as delivered out of our Canadian operations facilities .

Brad Wigle, Director IT Contact Centres

Brad is a proven IT management professional with more than 14 years of experience in the BPO business. Brad has worked in both the Technology and Service Delivery sides of the business working with customers from small local firms to large multinational fortune 500 companies to solve complex business problems. This experience has provided Brad with unique and valuable insights into how solutions can be best integrated to achieve success. Brad’s extensive background in BPO enabling technologies has allowed him to architect and implement solutions that consistently exceed all customer expectations providing significant value to the BPO solution offering.