UTILITIES

Commodity pricing flexes daily in your world. Partnering with an outsourcer that understands the ebb and flow of revenue and margin at your consumer level ensures your costs stay variable enabling you to deal with surprises. Our Utility practice has successful launched three utilities in the US markets and continues to serve them as well as larger scale national utilities. Typical Services Include:
  • On-boarding account setup (via outbound sale or inbound direct marketing response)
  • Customer Services (Bill Explanation, Rate Explanations, Payments and Payment Plans)
  • Collections (weekly aging of receivables and establishing the most cost effective calling patterns leveraging voice drops with live opt-ins and complete outbound calling)
  • Disconnection Management
  • Retention and Win-back Programs