Implementation Services

Setting the success criteria and ground rules early is critical to a successful outcome for all stakeholders involved in the transition to our services. Managing to key success criteria through transition is as important to us as managing to operational KPI’s. Our experienced implementation teams take the lead in driving the projects, the planning, the benchmarking, the reporting and the project plan management with customer stakeholders to ensure all parties work towards the same goal with the same success criteria in mind. Through nesting and until steady state is achieved, our project teams stay involved to ensure a seamless transition to operations management with the fundamental belief that operations will only be successful if the implementation project was successful. During the entire implementation our teams involve operations to ensure their feedback is represented and all risks/concerns are alleviated or addressed throughout implementation.