Vertical Market Competency

One Contact has provided and continues to serve many vertical market competencies with unique and common service requirements.

Utilities

  • Customer Acquisitions (Inbound and Outbound)
  • Account Setup/Credit Adjudication
  • Customer Services
  • Customer Integrity Management including ‘DISCO’ Management and Reporting
  • Real Time Reporting and Quality Management/Calibration
  • Full or Partial (Champion/Challenger) outsource models for overflow or long term volume sharing

Manufacturing & Retail

  • Customer and Product Acquisitions/Upsell (Inbound and Outbound)
    • Card product and insurance add-ons
    • Loyalty Card Service and Account Management/Reward Redemption Management
  • Account Setup/Credit Adjudication
  • Customer Services
  • Customer Integrity Management including ‘DISCO’ Management and Reporting
  • Real Time Reporting and Quality Management/Calibration
  • Full or Partial (Champion/Challenger) outsource models for overflow or long term volume sharing

High Tech

  • Technical Support and Enterprise Help Desk Outsourcing
  • Key ITIL best practices followed including introduction of our CRM technology for escalation management where needed
  • Remote Control
  • Knowledge Management
  • FAQ Management
  • Single Product Support

Banking & Financial Services

  • Commercial and Consumer Services
  • Customer Acquisition (Merchant and Consumer across many Banking product lines)
  • Account Setup/Credit Adjudication
  • Customer Services
  • Customer Integrity Management
  • Real Time Reporting and Quality Management/Calibration
  • Full or Partial (Champion/Challenger) outsource models for overflow or long term volume sharing