Some companies come to OCI requiring support for various parts of their companies, but are not yet at a point where they wish to outsource that function to a third party. In those cases OCI has utilized our vast experience and capabilities in a on demand fashion. This includes:
  • Project management and process mapping support
  • Complete call center design and implementation support
  • Telephony and technology design, implementation and ongoing support
  • As well as a variety of levels of consulting engagement

Build-operate-transfer of services. OCI will design your center at our facilities or ours including taking responsibility for:

  • Technology Selection
  • Documentation
  • Implementation of Best Practices
  • Staffing, Training and Operations

Within a pre-agreed time-frame staff can be migrated to customer facilities or ‘off’ OCI payroll to a full-functional in-house solution for our customers.

Whether you need technology, process, staffing or an entire build, we have a solution that enables your company to selectively benefit from the exceptional experience we have in each competency area.