Who We Are
We Are Value Architects, Delivering Return Through Customer Engagement
Building Engagement Locally
Founded in 2005, OC Communications Group Inc. is a mid-size, BPO (Business Process Outsourcing) solutions provider focused on delivering added value for our clients at each touch point along the customer journey.
Our strength is in our ability to develop customized customer engagement solutions designed to be an extension of your operations. This ensures complete alignment with your brand and maximizes your return on investment.
We achieve these results through our proprietary approach to campaign development. This includes tailored agent training curriculum development, a state-of-the-art supporting technology backbone, dedicated account management, integrated omnichannel contact management capabilities and a human capital talent pool that is second to none.
Through both US and Canadian contact centre operations and with over 150 years of combined senior leadership experience, we can provide local, high quality solutions that are competitive in price with offshore providers.