Minimal Infrastructure, Maximal Results
What if you could have your cake and eat it too? In a business context, what if you could have high quality local agents at a service rate comparable to offshore contact centres? Introducing the Work-At-Home-Agents model.
High quality, local agents are no longer tethered to existing physical operating facilities. They operate from the comfort of their own homes, diluting infrastructure expenses.
Each agent provides their own communication hardware and high speed internet access, all to minimum requirement specifications set by One Contact.
Agents access the One Contact engagement technology platform through high speed internet access to a virtual private network connection.
Communication software installed locally on the agent desktop, combined with access to cloud applications, deliver the same capabilities that are found within the physical contact centres.
Agents are arranged into a mesh network that allows for uptime redundancy by intelligently routing communications in real-time.