Full-Service Customer Support That Fit Your Needs

Inbound, Outbound, Email, SMS, and Chat – We Do It All, Better

Front-end and Back-end Administration – We’ve Got You Covered

Complete Workforce Flexibility

Enhanced Consumer Experiences with Advanced AI Technology

20+ Years in Business: A Solid Foundation for Lasting Success

Outstanding Leadership: The Pillar of Our Growth Story

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Our Solutions

Delivering Excellence in:

We’re omnichannel communication experts – Inbound, Outbound, Email, Chat, SMS.

Our Benefits

With OCI you always get:

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A Scalable and Flexible Work

Adapt to customer demands with ease, ensuring no customer query goes unanswered.

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Unmatched Security

Rely on our ironclad security protocols to protect your data and customer information.

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PCI Compliance

We are PCI compliant and adopt strict adherence to Payment Card Industry Data Security Standards (PCI DSS).

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Compliance Guaranteed

Stay ahead of regulatory requirements with our compliance - first approach.

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Quality Assurance

Ensuring excellence in customer interactions through rigorous monitoring and feedback processes.

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AI-Driven Reporting

Gain insights like never before with our AI-driven analytical tools.

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Omni-Channel Communications

Engage with your customers and prospects where they are -Social Media ,Inbound, Outbound, Email, Chat, SMS.

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A Nimble Approach

Make quick adjust and changes with our agile and responsive service model.

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Multilingual Support

Break down language barriers and serve a global audience with our comprehensive multilingual capabilities.

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A Team of Experts

Extensively trained team for exceptional customer and sales

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AI Integration

Combining the strengths of human agents and technology, One Contact delivers an efficient customer experience, balancing personalization, and human connection with the advantages of automation, self-service, and scalability.

Don’t Take Our Word For It – Here Are Two Case Studies That Tell the Story:

Case Study 1 : Workforce Flexibility

In a dynamic market, our client sought a robust partner capable of offering extensive inbound and outbound support to meet the demands of proxy solicitation, shareholder engagement, and broadcast messaging. The challenge? Projects often kick off on short notice, sometimes within a mere 24-hour window, requiring rapid staffing adjustments and seamless coordination.

Enter our solution. With precision and agility, we have mastered the art of scaling our operations on-demand, from approximately 5 to over 100 agents, tailor-fitting our response to the unique demands of each project. Our commitment to excellence is unwavering, with every interaction undergoing a rigorous quality assurance process to ensure 100% accuracy. But we didn’t stop there.

We have pioneered the development and deployment of cutting-edge automated systems and self-serve portals for both clients and agents, facilitating instant access to call center activities, comprehensive reports, and vital information. This innovation not only streamlines operations but also translates into substantial cost savings for our clients.

Partner with us to elevate your corporate communication strategy, ensuring efficiency, precision, and cost effectiveness at every turn.

Case Study 2 : Trusted and Secure Contact Center Solutions

At the heart of our service is security. We partnered with our client to provide services to the Ontario government.Together, we streamlined the process for examinations by managing appointments, test bookings, and payments. Our client, a global leader in managing vast technology and infrastructure projects  across transportation, education, defense, and aerospace sectors, has trusted us since 2013 to enhance their programs.

Our collaboration, has recently been extended, reaffirming our shared commitment to excellence and innovation. Understanding the need for a call center provider that mirrors our clients urgency, flexibility, and scalability, we have become an integral extension of their operations. Our service is characterized by its seasonal adaptability, requiring intensive training to ensure seamless support. This operation thrives on transparent and efficient communication between all stakeholders.

We demonstrated unparalleled security and compliance capabilities, enabling direct integration with the Ministry of Transportation systems. As a PCI DSS 3.2.1 certified service provider, our robust policies, monitoring, and compliance mechanisms ensure secure and efficient data handling. This includes establishing dedicated data circuits and segregated telephony systems specifically for this project, alongside meticulous adherence to necessary inspections and submissions to maintain high-level connectivity with the government systems.
Our collaboration with our client is a testament to our ability to adapt and scale our staffing and management practices according to the seasonality of the drive test booking and payment volumes. Through open, transparent discussions on volumes, budgets, and requirements, we have forged a path that not only meets but exceeds the expectations for the program, providing unparalleled support to our clients. Join us in driving forward your projects with the same level of precision and dedication.

We’ve Got Expertise and Experience Across Many Industries, Including:

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Government & Regulatory Agencies

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Financial Institutions

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Home Services

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Automotive

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Professional Sports Organizations

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Manufacturing

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Associations

We’re Trusted by World-Class Brands Like:

Here’s What Our Clients Have to Say:

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Through huge brand promotions (like March Madness tickets or Pick and Props), one new app launch, COVID, to countless changes in our processes, your fantastic support has been a constant throughout the years!

Our teams have both seen a lot of change within our brand and programs and the success of those changes would not be had without your team.

Abigail (abby) Davis(INSPIRE BRANDS, INC.)
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Serco Canada Inc. has used One Contact Inc. as our call centre provider for our Drive Test contract since 2013. We have been thoroughly impressed with their friendly and dedicated staff, and their above and beyond approach to customer service delivery. Their timeliness in responding to requests for information, as well as their willingness and ability to adapt to change in our fast-paced environment, have been greatly appreciated. We regularly review agent calls and are always impressed by the quality of the responses, both in terms of the level of courteousness and the ability of the agents to relay complex information to our customers in a clear and professional manner.

Gary Cook(Serco Canada)