Inbound Customer Contact Solutions
An Extension of Your Business – We Help Build Stronger Customer Relationships
Treating Every Interaction Like It’s Face-To-Face
Treating every interaction like it’s face-to-face
Engaging your customers as though they were sitting in front of us. It’s part of the cultural DNA of every team member.
- A team that truly cares about the end customer
- Highly trained and enabled with the latest tools & technology
- Compensation that aligns with the client’s goals
- Experts in omni-channel communications and support
Popular Inbound Engagement Services Include:
Customer Service
- Proxy Solicitations
- Customer Service
- Order Status
- Credit Card Payment (PCI Compliant)
- New Product Launches
- Email and Voice Blasts
- Billing Inquiries
- Escalations & Advocacy Programs
- Courtesy Welcome Calls
Technical Support
- Tier 1 (common problems)
- Tier 2 (more complex problems)
- Tier 3 (high level and advanced problems)
- On-site Support
- Virtual Support
- Premium Support
Retention & Loyalty
- Loyalty Points & Redemptions
- Reactive Customer Retention
- Proactive Loyalty Management
- Win-Back Programs
- Premium Concierge/VIP Programs
- White Glove Services
- Voice-of-Customer – NPS Surveys
Omni-channel, multilingual, broad verticals
We are expert in delivering professional, multilingual services, focused on the customer and across the entire range of available communication mediums.
From premium technical support and post warranty technical services, to loyalty and retention programs, One Contact is your one stop full-service partner.
Every solution is unique, and every program specifically tailored to both align with and grow your business. Contact us today to find out more on how we can deliver for you.
Omnichannel, Multilingual, Broad Verticals
Omnichannel, Multilingual, Broad Verticals
Omni-channel, multilingual, broad verticals
Delivering professional, multilingual services, focused on the customer and across the entire range of available communication mediums.
From premium technical support and post warranty technical services, to loyalty and retention programs, One Contact is your one stop full-service partner.
Every solution is unique, and every program specifically tailored to both align with and grow your business. Contact us today to find out more on how we can deliver for you.