Safa Zilaie

A seasoned technology professional with a robust background in managing and optimizing technology solutions within call center environments. With nearly 15 years of experience in the industry, Safa brings a wealth of expertise in implementing cutting-edge technology to streamline operations and enhance customer experiences. Working closely with all stakeholders, Safa excels at developing and executing strategic initiatives to drive efficiency, improve service levels, and achieve key performance indicators. Driven by a passion for innovation, Safa is constantly exploring emerging technologies and best practices to stay ahead of industry trends.