Built To Perform

Enabling Technology, Seamlessly Applied

Our technology platform is the underpinning enabler to successful program execution. It is what empowers our people to better communicate with your customers, making the interaction process effortless so they can focus on delivering solutions.

Unified Messaging

Physical and digital communications from a single technology platform. This is the table stake to delivering synchronized omnichannel experiences to customers.

Whether over the phone, email, text messaging, online chat or social media, our messaging technology ensures interaction data integrity that delivers a 360 degree view of an individual customer’s communications.

This holistic data picture allows for more meaningful conversations that lead to higher levels of customer satisfaction.

Four Nines Uptime

Customers today have come to expect immediate responses to their inquiries. Layer in a competitive environment with a record amount of participants, and a customer won’t give your company a second chance if they can’t get through to you.

We understand the importance of high availability and it is why we maintain a verifiable 99.99% system uptime. Multiple hardware redundancies coupled with interconnected disparate operating facilities ensure that your campaigns are always online and accessible.

PCI Compliance

Payment Card Industry Data Security Standard (PCI DSS) is a set of data protection mandates developed by the major payment card companies and imposed on businesses that store, process, or transmit payment card data.

One Contact has been PCI complaint for several years now, and operates a secure PCI DSS level 1 environment that is validated by annual 3rd party audits. You can rest assured that your customer data is secure when dealing with us.

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