Built To Perform
Enabling Technology, Seamlessly Applied
Unified Messaging
Whether over the phone, email, text messaging, online chat or social media, our messaging technology ensures interaction data integrity that delivers a 360 degree view of an individual customer’s communications.
This holistic data picture allows for more meaningful conversations that lead to higher levels of customer satisfaction.
Four Nines Uptime
Customers today have come to expect immediate responses to their inquiries. Layer in a competitive environment with a record amount of participants, and a customer won’t give your company a second chance if they can’t get through to you.
We understand the importance of high availability and it is why we maintain a verifiable 99.99% system uptime. Multiple hardware redundancies coupled with interconnected disparate operating facilities ensure that your campaigns are always online and accessible.
PCI Compliance
One Contact has been PCI complaint for several years now, and operates a secure PCI DSS level 1 environment that is validated by annual 3rd party audits. You can rest assured that your customer data is secure when dealing with us.