Gary Cook

Serco Canada Inc. has used One Contact Inc. as our call centre provider for our Drive Test contract since 2013. We have been thoroughly impressed with their friendly and dedicated staff, and their above and beyond approach to customer service delivery. Their timeliness in responding to requests for information, as well as their willingness and ability to adapt to change in our fast-paced environment, have been greatly appreciated. We regularly review agent calls and are always impressed by the quality of the responses, both in terms of the level of courteousness and the ability of the agents to relay complex information to our customers in a clear and professional manner.