Vertical Market Competency

Deep Experience Across a Broad Range of Market Verticals

Banking & Financial Services

Banking & financial services
  • Credit checks
  • Credit adjudication
  • Account inquiries and updates
  • Application processing
  • Service announcements
  • Collections

Insurance

Insurance
  • Claims processing
  • Adjudication
  • Claims statusing
  • Customer acquisition
  • Account updates

Utilities

Utilities
  • Service request calls
  • Service scheduling and dispatch
  • Service move requests
  • Retention call handling
  • Customer billing inquiries
  • Program/service notifications
  • Customer acquisition programs

Retail

Manufacturing & retail
  • Order processing
  • Product service requests
  • Product recall notices
  • Order and package tracking
  • Warrantee registration and claims handling
  • General inquiries
  • eCommerce site support
  • Billing and account inquiries

Media & Entertainment

Media & entertainment
  • Customer acquisition
  • Bundle upselling
  • Account updates
  • Retention and loyalty
  • Service move requests
  • Service/install scheduling
  • Billing inquiries
  • Delinquent account updates

High Tech

High tech
  • Tiers 1, 2 and 3 technical support
  • Virtual technical support
  • Online service and support
  • Trouble ticketing

Government

Government
  • Polling
  • Campaign messaging
  • Automated voice messaging
  • General inquiries
  • Notifications

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