Vertical Market Competency
Deep Experience Across a Broad Range of Market Verticals
Banking & Financial Services
- Credit checks
- Credit adjudication
- Account inquiries and updates
- Application processing
- Service announcements
- Collections
Insurance
- Claims processing
- Adjudication
- Claims statusing
- Customer acquisition
- Account updates
Utilities
- Service request calls
- Service scheduling and dispatch
- Service move requests
- Retention call handling
- Customer billing inquiries
- Program/service notifications
- Customer acquisition programs
Retail
- Order processing
- Product service requests
- Product recall notices
- Order and package tracking
- Warrantee registration and claims handling
- General inquiries
- eCommerce site support
- Billing and account inquiries
Media & Entertainment
- Customer acquisition
- Bundle upselling
- Account updates
- Retention and loyalty
- Service move requests
- Service/install scheduling
- Billing inquiries
- Delinquent account updates
High Tech
- Tiers 1, 2 and 3 technical support
- Virtual technical support
- Online service and support
- Trouble ticketing
Government
- Polling
- Campaign messaging
- Automated voice messaging
- General inquiries
- Notifications