Integrating Customer Communications

Today’s customer communicates through multiple contact mediums, so it stands to reason that when looking for an outsource partner to engage with your customers, they need to have the ability to interact over these same channels.

At One Contact, our communication abilities extend beyond simple phone interactions. We are experts in email support, live web chat initiated from web properties, mobile text interactions and social media customer engagement.

Our competitive advantage is our ability to seamlessly move between these different communication channels to deliver an unparalleled customer experience. This results in higher customer satisfaction levels, which ultimately translates into greater returns and brand loyalty for our clients.